18 June 2020

GSRTC Ticket Cancellation Refund Charges Policy Status online





Gujarat State Road Transport Corporation has started E-Ticket Booking service for passengers online. The tickets booked online has a unique Reference number / PNR number and a valid Trip code. We have mentioned the various classes of refund policies issued by GSRTC on behalf of state road transportation rules. The cancellation of tickets will depend upon the passenger's date of journey and refund shall be granted depending upon the number of days remaining to undertake the same. A detailed policy and instructions regarding tickets cancelled on GSRTC Bus Bookings have been updated and issued.





For instance cancellation of ticket for journey dated 16-September on 25-August will fetch less cancellation charges / more refund amount than that being cancelled on 12-September. However the mode of refund remains the same source through which payment was made.



    In this article, we will explaining the details about Ticket Cancellation Refund Policy details issued by GSRTC Online post COVID-19 situation, Refund charges according to timeline of tickets booked and Status of refund wherever application if applied for the same.

    GSRTC Cancellation Charges and Refund Amount Charges for Tickets Booked Online


    Generally tickets are booked online for journey within one or two days of time. However some passengers might book tickets beforehand one month to avoid last minute rush of booking tickets at the counter or even E-Ticketing online.

    GSRTC Ticket Booking Cancellation Details - Refund Rules

    For 21 - 60 Days from Journey Date - Cancellation Charges = 5% of Basic Fare / Refund Amount = 95%

    For 11 - 20 Days from Journey Date - Cancellation Charges = 10% of Basic fare / Refund Amount = 90%

    For 6 - 10 Days from Journey Date - Cancellation Charges = 15% of Basic Fare / Refund Amount = 85%




    For 2 - 5 Days from Journey Date - Cancellation Charges = 20% of Basic Fare / Refund Amount = 80%

    For 0 - 1 Day from Journey Date - Cancellation Charges = 25% of Basic Fare / Refund Amount = 75%

    For Cancellation of Tickets Till the Boarding and Departure Time of Bus = Refund Amount will be 75% of the amount paid.

    No Refunds will be granted for any E-Tickets after the Departure Time of the Bus

    Therefore plan your journey and cancellation accordingly so that you are able to get the maximum benefit in terms of refund amount when cancelling tickets.

    GSRTC Bus Ticket Booking Refund Status and Policy Status


    According to the Government of Gujarat, post COVID-19 Travel restrictions and high inflow of tickets cancelled, all travelling public looking to book tickets for future dates are allowed to book tickets only 20 days prior to journey between two cities.

    This is due to the situation of avoiding high influx of travel of passengers and make travelling safe for all. According to the new refund status issued by GSRTC Head office in Gandhinagar, the following must be kept in mind:

    • If tickets are booked online, please plan cancellation atleast 7 days before the journey to avoid faster refunds
    • If tickets are cancelled just 3 days before the journey, it is advisable to send an immediate response below in form of details so that respective GSRTC Officer can process your refund details
    • Tickets cancelled on the day of the journey will attract 50% charges penalty and therefore you are eligible to receive only 50% of the remaining amount and that includes 10% processing charges online.
    All refunds shall take time up to 2 weeks to be processed.


    GSRTC Refunds and Cancellation - Queries and Doubts


    If you have any questions in regards to the matter of ticket cancellation, kindly reach out to us by writing your detailed query in form of comments below.




    You can share your Ticket PNR Number and Trip Code in the comments below - We shall take care in solving your refunds and cancellation to provide you full assistance.

    While you are mentioning your details regarding refund status, please post your entire details along with PNR, number of travellers and details of travel from place to place so we can have someone look into your details asap and process your request.




    19 comments :

    1. I had tried booking ticket from ahmedabad to vadodara on 11th December, 2016 twice. Both time the fare was debited from my bank account but the ticket was not generated. The email id used for booking was myself.arneet@gmail.com. I don't have the transaction no. that was flashed for the booking. Please process my refund. Should anything else be required from my end, I shall revert on the above email.

      ReplyDelete
    2. I booked my ticket from dholka to Surat. I cancelled my ticket on** GSRTC m-Ticket Cancellation ** Your seat Cancellation confirmed as below : JnyDate :02/03/2017, TripCode :1830JSDSRTSLP30, PNRno :G14431904, SeatNo(s) :16, Amt Refunded:Rs. : 194.00.then which date you given my refund

      ReplyDelete
    3. KAUSHIK PATHAK
      2nd JUNE 2017

      I BOOK MY TICKET FROM VADODARA TO AMBAJI I CANCELLED MY TICKET ON GSRTC ONLINE CANCELLED MENU ONCE IT WAS CANCELLD AND SECOND TIME I BOOK MY TICKET FROM VADODARA TO AMBAJI ON MY MOBILE APP THIS TIME ALL DETAILS COMPLITED FARE IS DEBITED FROM MY BANK ACCOUNT BUT TICKET IS NOT GENERATED AT THE TIME THE EMAIL ID USED FOR BOOKING WAS kphome73@gmail.com I DON'T HAVE THE TRANSCATION NO THAT WAS FLASED FOR THE BOOKING. PLEASE GENERAT MY TICKET OR REFUND MY BOTH TIME MONEY WHICH WAS DEBIT FROM MY BANK ACCOUNT
      IF ANY THING REQUIRE FROM MY SIDE PL MAIL ME I SHALL REVERT IT ON ABOVE EMAIL THANKS WITH REGARDS

      KAUSHIK PATHAK

      ReplyDelete
    4. Hello .

      I have booked Rajkot - Ahmedabad volvo bus. But now I want to just modify bus (1 hour early). How can I do that? My PNR no : G16649197

      Thanks

      ReplyDelete
    5. I was cancel this E-ticket but till now date i didnot got refund from GSRTC.I was cancel on date 22-10-2017 early Morning.

      Please give me positive reply

      ** GSRTC m-Ticket ** SURENDRANAGAR to ANJAR PsngrName Devendrasinh TripCode 1830BVNNLYSLP30 PNRno : G17233352 JnyDate : 23/10/2017 DepTime : 21:35Hrs SeatNo(s) : 20,26 Class : SLEEPER BoardingPt : SURENDRANAGAR Pltform : Txn Password : qG8uUKvn Please carry your photo ID during journey. T&C apply. * DOWNLOAD ANDROID APP https://goo.gl/cZ98pD

      ReplyDelete
    6. I had booked 7 nos tickets from Siddhpur to Surat Sleeper bus, But due to some technical issue in Sleeper bus. The Depo. manager changed bus from Sleeper to Gurjarnagri bus. ON discussed with Depo controller he refused to refund sleeper ticket amount and asked for new tickets for Gurjarnagri bus. I was tried to cancel tickets by online but it was not canceled due to booked tickets printed out. Try to mail on erefund@mail1.gsrtc.in for refund but this mail was bounced. till i did not aware or any guide line how to get the my refund fro gsrtc.

      ReplyDelete
    7. 21/2/2019 na Roj GSRTC Ni Hadatal ne lidhe trip Rad Thayel hot tenu refund leva babat

      ReplyDelete
    8. 17/03/2019 ni ticket cancel Karel chhe tenu refund meravavaa babat
      PRN No - G25287186

      ReplyDelete
    9. 14/06/2019 BHAVNAGAR TO JAFRABAD VAYU VAVAJODA NA LIDHE BUS RAD THAYEL HOVATHI REFUND MERAVVA BABAT
      PNR no. G27938232

      ReplyDelete
    10. I had cancelled my tickets Ambaji to Rajpipla 3 ticket 1-11-2019 ,
      PNR no. G30942316 TXn no.FPj4PpCE
      Mobile no. 9929709795
      Which date given my refund

      ReplyDelete
    11. Due to locked buses is cancelled so when we get our refund.

      ReplyDelete
    12. My ticket not refund

      ReplyDelete
    13. 3/3/2020 me mene gsrtc me booking karaya tha par transaction failed hogya tha uska refund muje abhi tak mila nhi he
      PNR:GS11046662
      ob :GS10942292

      ReplyDelete
    14. My refund is not arrived.I booked ticket 2 month ago

      ReplyDelete
    15. Mene 3 march ko date 11/03/20 ki bus ke liye booking kiya tha lekin account me se money cut ho gaya aur booking bhi nahi huva jiska OB Refernce number hai GS10959182

      ReplyDelete
      Replies
      1. Mujhe refund abhi tak nahi mila he Refund de do bhai

        Delete