3 July 2020

GSRTC Complaint Phone Number Contact Online for Tickets Refunds

Gujarat State Road Transport Corporation (GSRTC) has started initiatives to solve complaints from eligible members in regards to Ticketing and E-Tickets online. Please submit your detailed complaints for addressing the same to the Complaint Officer, GSRTC Head Office. Most of the complaints arise due to online ticket booking issues, processing refunds and cancellation of tickets. People have reported that no refunds are being issued by GSRTC Office in regards to their E-Tickets booked online. You can fill a simple online form as instructed below and the state transport team will reach out to you.

You are requested to report your detailed complaints in regards to the concerns and also report the same with valid proofs to support your query. The Email ID of GSRTC office and Toll free phone number shall be made valid upon consent with the officers of State Government.

Complaints regarding Sleeper, Express, Gurjarnagri and Volvo Buses will be taken for immediate action.

    Please find below some of the common issues rising in many cases which have been solved recently upon consent with GSRTC Office.

    You are requested to please share your problem concerning GSRTC Buses, facilities, Ticket booking issues, Online Refund status, Cancellation and all other respective details in Comments section below.

    GSRTC Online Ticket Booking Issues - Post Complaint Details Below

    If you are facing constant issues in regards to getting access to your profile in E-Ticketing website of GSRTC, then please post your detailed message below. There can be issues where amount has been debited from Card / Bank, but ticket not booked online. All these details will come in this category.

    If amount is debited, but receipt not generated or SMS not sent to your mobile - Please post your cases as early as possible to initiate a refund process. Generally the time period to resolve every query can take up to 1 month of time.

    According to the official website, the time taken to resolve will depend on the local GSRTC Bus Depot from centrally controlling nearby bus stations.

    GSRTC Ticket Refund / Cancellations Issues Request Details

    This is another section where majority of the people have faced problem in the past. GSRTC would like to make things smooth by having proper communication with people from time to time. You need to post your Ticket ID number, Trip code and probably the Bus route number as well for proper judgement of your case.

    Make sure all the details are correct - Mention your debited amount while booking tickets and when you applied for refund process online with proper screenshot if available. Otherwise please mention the basic details of your ticket.

    The Refund process is very simple, the amount that gets debited from your bank account / UPI / Wallet will be refunded by reversing the transaction and generally this takes time up to a month according to Gujarat State Road Transport.

    GSRTC Ticket Booked online - Bus Missed / Bus Arrival Time problem

    In many cases people have reported that their buses never arrived at their particular location, which is very strange to witness from people. In remote areas where availability of buses is very less, commoners prefer to book tickets accordingly and travel as per their needs.

    In such cases, the bus either follows a diverted route or never arrives at the designated pick up point. Other cases include passengers not arriving on time for boarding the bus as per timings and schedule of bus and route.

    You are requested to mention the details clearly below in comments to take up your case and address to the concerned officer. We will look forward to make sure proper arrangements are made to answer your query.

    GSRTC Complaints Against Staff Workers - No Proper Service / Inconvenience at Bus Depots

    If proper facilities are available at the respective Bus Depots and you are not able to access those benefits - Please complain and mention your details below in comments section. Lot of passengers face rigidity or no proper information from Staff workers as well - Please post these details as well.

    If you are not able to access the utilities provided at the Bus station and also you are concerned with the cleanliness of the Buses and respective stations - Post your detailed messages below in comments. We will take care of solving your query as early as possible.

    Complaint Registration Phone Number and Contact Details

    Please note that before complaining or giving a phone call, you should have all the details handy with you for discussion process.

    Say for example, if you are complaining about the ticket refund issue, please keep the transaction reference number handy, ticket details so that a quick answer can be expected from GSRTC Team. Please regret for any inconvenience caused.

    Contact Information:

    GSRTC Toll Free Number and Phone Booking Call: 1800-233-666666
    or you can also dial: 079-22835000

    For Refunds, please fill the online request form and submit the following details:

    • OB Number of your ticket generated
    • PNR Number
    • Issue Summary details
    • Complete details of your problem
    Once you have submitted or completed the above process, you should get a quick solution for your ticket refund / booking issue.


    1. I booked 02 tickets according to below details :

      Journey : SATANA to AHMEDABAD CBS
      Date : 11/12/2016
      Time of Booking : 01:46pm

      Origin Place:
      Destination Place:
      Date of Journey:

      Select Service
      Trip Code
      Via Route
      Dept. Time(at Passen. Origin Point)
      Service Start Point
      Seat Availability*


      The payment was processed through successfully..
      The Ticket was not received..
      But, the amount of INR 549/- was deducted from my HDFC bank account
      I had booked seat no. 13 & 14 in the names of DEVRAM & GOKUL which were finally not booked & seen available though this amount being deducted from my account.

      Thanks & Regards

    2. i booked by mobile application 3 tickets from junagadh to nadiad on 15 may 17 but it was showing failure both the time but at same time debit amount of 618 from my bank acount and i couldent get back. i complaining through email on erefund@mail1.gsrtc.in for twice but not get answer yet.
      my OB ref nos are as below:


    3. My self Milan Goswami from rajkot.
      I tried for book 3 tickets of GSRTC Volvo bus from Rajkot to Ahmedabad for 12th augest which was schedule at 2 pm from rajkot.
      Transaction was failed by GSRTC but 1228/- rupees was deducted from my bank account. It does not refund yet

      Kindly request to refund my deducted amount.
      My GSRTC OB number is - GS4000458

      Please find attached screenshot of my bank account.

      Thank you

    4. I booked ticket for my journey from Gandhidham to Patan.my amount was deducted from my account.but ticket is not confirmed. My reference number is GS4175051.my mobile number is 9974608587.I also registered online complaint for the same on the same day.pls do the needed.

    5. GSRTC Complaints Against Staff Workers - No Proper Service / Inconvenience at Bus Depots

    6. My name is Rajesh tadvi 17/03/2019 ni ticket cancel Karel chhe refund haju sudhi marel nathi PRN No - G25807186
      total amount - 810 Mara account mathi kapilidhel chhe